Frequently asked questions

For best results you can use 6lb/ 8lb ROUGHNECK Sledge Hammers or Gorilla Sledge Hammers. Also you can use any of the ROUGHNECK Splitting Mauls or the Gorilla Splitting Maul.Hit from the top not the side, don’t use with damp/hard wood.

The Demolition and Lifting Bar is compatible with most UK standard pallets. Alternatively our Pallet Buster is suitable for all UK and Euro pallets.

We recommend using Soft Building Sand in your mix. The best way to test that you are using the correct sand, is to rub the palm of your hand with the sand, if it stains your palm orange then you have soft building sand. Please note that sharp building sand must be never used.This should ideally be mixed, 3-4 parts sand to 1-part cement. Plasticiser should be used to bind the mix together to ensure a smooth, creamy texture.Always use the orange, straight or angled nozzles, to dispense your mortar mix.Instruction manuals:For more information watch our video:

The slit on the sausage has most likely been made too high along the tube, causing the contents to be released inside the tube. Always cut in the front rather than on the side. Ensure only a small incision is made so that mortar is directed through the nozzle.Instruction manual:

There are various makes of cleaning cans available on the market. After using the gun ensure all the foam is released and use a PU Foam Gun Cleaner Cartridge according to the manufacturers instructions.Instruction Manual:

The laminate cutter has a clean cut blade which uses a guillotine action to make cuts. There is no need to sharpen the blade, to make a cut the board simply apply your body weight against the handle for a quick, clean, cut.Instruction Manual:

For replacement parts, please contact us using our online enquiry form. Include your postal address and a description of the part you need. Our customer service advisers will be in touch to help.

All ROUGHNECK brick trowel handles come with an integrated soft rubberised finger guard for added user comfort. However, research indicates that some users prefer handles without a finger guard.To accommodate this preference, we have included a cut-off guard to facilitate the removal of the finger guard if desired.To remove the finger guard, use a sharp trimming knife and/or junior hacksaw to cut along the guard line.After trimming, use a trimming knife to bevel the edge of the trimmed area for enhanced comfort.